Frequently Asked Questions (FAQ)
Q: What is Kowaj Jewellers?
Ans: Kowaj Jewellers is an online store offering jewellery and accessories in a range of styles to suit different preferences and occasions.
Q: What products do you offer?
Ans: We offer a selection of jewellery and accessories in different designs and styles. Please check individual product pages for specific product details.
Q: Where do you ship?
Ans: We currently ship orders within the United Kingdom only.
Q: Do you offer international shipping?
Ans: No, at this time, we only ship within the United Kingdom.
Q: How long does order processing take?
Ans: Orders are typically processed within 1–2 business days after successful payment confirmation.
Q: How long does shipping take?
Ans: Shipping generally takes 3–5 business days after the order has been processed, depending on the delivery location and shipping carrier.
Q: What is the estimated total delivery time?
Ans: The estimated total delivery time is approximately 4–7 business days, including processing and shipping.
Q: How much does shipping cost?
Ans: Our standard shipping fee is £8.00 per order. Applicable shipping charges are displayed during checkout before payment is completed.
Q: How can I track my order?
Ans: Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.
Q: What should I do if my tracking information is not updating?
Ans: Please allow 48–72 hours for tracking information to update. If the issue continues, contact our customer support team.
Q: What payment methods do you accept?
Ans: We currently accept Bank Transfer as a payment method. Payment instructions are provided after you place your order. Your order will be processed once payment has been received and verified.
Q: Are my payment details secure?
Ans: We take reasonable measures to protect customer payment and personal information. Bank transfer payments are verified before orders are processed.
Q: Can I change or cancel my order?
Ans: Please contact us as soon as possible if you need to change or cancel your order. Changes or cancellations may only be possible before the order enters the processing stage.
Q: What is your return policy?
Ans: Eligible items may be returned within 30 days of delivery if they are unused, unworn, and in their original condition with the original packaging, tags, and accessories.
Q: Do you offer exchanges?
Ans: We do not currently offer direct exchanges. Eligible items can be returned according to our Returns & Refund Policy, and a new order may be placed separately.
Q: When will I receive my refund?
Ans: Approved refunds are generally processed after the returned item has been received, inspected, and approved. Please allow up to 14 business days after processing for the refund to appear in your account.
Q: What should I do if I receive a damaged, defective, or incorrect item?
Ans: Please contact us within 24 hours of delivery with your order number, a description of the issue, and clear photos of the item or damage.
Q: Do you charge restocking fees?
Ans: No, we do not charge restocking fees for approved returns.
Q: Do you offer local pickup?
Ans: No, we do not offer local pickup, in-person shopping, or showroom visits. All orders are placed online and shipped to the delivery address provided during checkout.
Q: Are your jewellery items suitable for everyday use?
Ans: Our collection includes different jewellery styles for a variety of preferences and occasions. Please review each product description to determine whether an item suits your intended use.
Q: How do I know if an item is in stock?
Ans: Products displayed as available on our website are generally available to order. Product availability may change from time to time.
Q: Will the product look exactly like the photos?
Ans: We aim to display our products as accurately as possible. However, colors and appearance may vary slightly depending on your screen settings, lighting, and device.
Q: How can I contact customer support?
Ans: You can contact our customer support team by email at contact@kowajjewellers.online or by phone at +44 20 7729 2277.
Q: What are your business hours?
Ans: Our business hours are Monday – Friday, 9:00 AM – 5:00 PM BST.
Q: Where is Kowaj Jewellers located?
Ans: Our business mailing address is:
310 Bethnal Grn Rd, London E2 0AG, United Kingdom.
Business Information
Business Name: Kowaj Jewellers
Phone: +44 20 7729 2277
Business Hours: Monday – Friday
9:00 AM – 5:00 PM BST
Business Email: contact@kowajjewellers.online
Physical Mailing Address: 310 Bethnal Grn Rd, London E2 0AG, United Kingdom
For further assistance, please contact our customer support team using the details provided above.