Shipping Policy
Thank you for shopping with Kowaj Jewellers. We are committed to providing a clear, reliable, and smooth shipping experience for our customers. This Shipping Policy explains how we process, prepare, and deliver orders placed through our online store.
Shipping Location
Kowaj Jewellers currently ships orders within the United Kingdom only. At this time, we do not offer international shipping.
All orders are shipped to the delivery address provided by the customer during checkout. Please ensure your shipping details are complete and accurate before placing your order.
Our Processing Schedule
Orders are processed during our regular business hours:
Monday – Friday
9:00 AM – 5:00 PM BST
Orders placed before 5:00 PM BST on business days will begin processing according to our standard fulfillment schedule.
Orders placed after 5:00 PM BST will be processed on the next available business day.
Orders placed on weekends or public holidays will be processed on the next available business day.
Processing Time
After payment has been successfully received and the order details have been verified, orders typically require 1–2 business days for processing.
During this time, we:
Verify order details.
Confirm payment.
Prepare and pack your items.
Arrange shipment with the selected carrier.
Please note that processing time does not include shipping transit time after the order has been dispatched.
Shipping & Delivery Time
3–5 business days
Once your order has been processed and shipped, delivery typically takes 3–5 business days.
Estimated Total Delivery Time
4–7 business days
This includes:
Processing time: 1–2 business days
Transit time: 3–5 business days
Delivery estimates may vary due to factors outside our control, including:
Carrier delays
Severe weather conditions
Holidays
High shipping volumes
Unexpected transportation issues
Shipping Charges
Kowaj Jewellers charges a standard flat-rate shipping fee of £8.00 per order.
Applicable shipping charges will be displayed during checkout before payment is completed. Customers can review the total order cost, including any shipping fees, before placing their order.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking details when available.
Tracking information may take approximately 48–72 hours to update after the package has been handed over to the shipping carrier or courier.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
Please carefully review:
Name
Shipping address
Apartment or unit number, if applicable
Contact details
Kowaj Jewellers is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete information provided by customers. Any issues involving lost packages will be reviewed in accordance with applicable law and the circumstances of the shipment.
Delayed Deliveries
We work to ensure orders arrive within the estimated delivery timeframe. However, delivery dates are estimates and are not guaranteed because delays may occur due to circumstances outside our control.
If your order is significantly delayed, please contact our customer support team at contact@kowajjewellers.online.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible.
Please provide:
Order number
Description of the issue
Photos of the damaged package or items, if applicable
We will review the situation and work with you to determine the appropriate next steps.
Local Pickup & In-Person Shopping
Kowaj Jewellers operates exclusively as an online store.
We do not offer:
In-person shopping
Warehouse visits
Local pickup
Store pickup services
All orders are shipped directly to the delivery address provided during checkout.
Business Information
Business Name: Kowaj Jewellers
Phone: +44 20 7729 2277
Business Hours: Monday – Friday
9:00 AM – 5:00 PM BST
Business Email: contact@kowajjewellers.online
Physical Mailing Address: 310 Bethnal Grn Rd, London E2 0AG, United Kingdom
For questions about shipping, delivery, or your order, please contact our customer support team using the details provided above.