Payment Policy

At Kowaj Jewellers, we strive to make every purchase simple, secure, and convenient. This Payment Policy explains the payment methods we accept, how payments are processed, and the steps we take to provide customers with a safe and reliable shopping experience.

Payment Methods We Accept

Kowaj Jewellers accepts payments through Bank Transfer. Customers can select Bank Transfer as their payment method during checkout and will receive the required payment instructions after placing their order.

Payment Processing & Authorization

After placing an order, customers must complete the bank transfer using the payment instructions provided. Please use your order number as the payment reference.

Orders will be processed after payment has been received and successfully verified by Kowaj Jewellers. Orders will not be shipped until payment has been confirmed.

Pricing & Currency

All prices are listed in British Pounds (GBP/£).

Product prices may change without prior notice.

Taxes and shipping charges, where applicable, are displayed during checkout.

Any currency conversion fees charged by banks or payment providers are the customer's responsibility.

Order Confirmation

Once your payment has been successfully completed and verified, you will receive an order confirmation email containing your order details.

Please review your order confirmation carefully to ensure all information is correct. If you notice any incorrect details, contact our customer support team for assistance.

Order processing will begin after successful payment confirmation and authorization.

Payment Security

Customer payment information is handled using appropriate security measures.

We are committed to providing a safe and secure checkout experience.

Kowaj Jewellers does not request unnecessary payment information through unsecured communication channels.

Failed or Unconfirmed Payments

If your payment cannot be completed or verified successfully, please check that you have followed the payment instructions correctly.

You may also contact your bank or payment provider for additional assistance.

Orders will only be processed after successful payment verification. Kowaj Jewellers is not responsible for delays caused by banks or payment providers.

Fraud Prevention

To protect our customers and maintain a secure shopping environment, Kowaj Jewellers reserves the right to review and verify any order that appears suspicious, unusual, or potentially unauthorized.

We may request additional information to confirm payment or order details before completing an order.

Orders that cannot be verified may be delayed or canceled to help prevent unauthorized transactions.

Refunds & Payment Adjustments

Approved refunds for Bank Transfer orders will be processed according to our Returns & Refund Policy.

Refund processing times may vary depending on the customer's bank and the payment method used.

Any payment adjustments or corrections will be processed only after the necessary verification and approval.

Business Information

Business Name: Kowaj Jewellers

Phone: +44 20 7729 2277

Business Hours: Monday – Friday
9:00 AM – 5:00 PM BST

Business Email: contact@kowajjewellers.online

Physical Mailing Address: 310 Bethnal Grn Rd, London E2 0AG, United Kingdom

Online Store Information

Kowaj Jewellers operates exclusively as an online store. We do not offer in-person shopping, showroom visits, or local order pickup.

All orders must be placed through our website and will be shipped to the delivery address provided during checkout.

Kowaj Jewellers offers a selection of jewellery and accessories in a range of styles suitable for different preferences and occasions.

For questions regarding payments, orders, or general inquiries, please contact our customer support team using the contact details provided above.