Returns & Refund Policy

At Kowaj Jewellers, customer satisfaction is important to us. We want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, you may request a return according to the terms outlined in this policy.

Return Eligibility

To qualify for a return, the following conditions must be met:

The return request must be submitted within 30 days of the delivery date.

The item must be unused, unworn, and in its original condition.

The product must include all original packaging, tags, and accessories.

The item must not show signs of use, damage, or alteration.

Returns that do not meet these requirements may be rejected.

How to Request a Return

To start a return, customers must contact our support team using the contact information provided on our website.

Please include:

Order number

Customer name

Reason for return

Photos of the item, if applicable

Our support team will review your request and provide further instructions if your return is eligible.

Return Time Frame

Customers have 30 days from the date their order is delivered to request a return.

Return requests submitted after this period may not be accepted and may not qualify for a refund, except where applicable law provides otherwise.

Return Shipping

For approved returns, customers are responsible for return shipping costs unless:

The item arrived damaged.

The item is defective.

The wrong product was received.

Original shipping charges are not refundable unless required by applicable law.

Customers are responsible for arranging return shipping and obtaining a return shipping label unless otherwise instructed by Kowaj Jewellers.

Return Inspection Process

Once we receive the returned item, it will be inspected to confirm that it meets our return requirements.

The inspection checks that:

The item is unused and in its original condition.

All included accessories, tags, and packaging are present.

The product is not damaged or altered.

Refunds will be approved after the returned item passes inspection.

Exchanges

At this time, Kowaj Jewellers does not offer direct product exchanges.

If you need a different item, please return the original product, if eligible, and place a new order separately.

Restocking Fee

Kowaj Jewellers does not charge restocking fees for approved returns.

Non-Returnable Items

The following items are generally not eligible for returns:

Items returned after the 30-day return period.

Items that have been used, damaged, or altered by the customer.

Items missing original packaging, tags, or accessories.

Final sale or clearance items clearly marked as non-returnable at the time of purchase, where permitted by applicable law.

Nothing in this policy limits any mandatory consumer rights under applicable law.

Refund Eligibility

A refund may be issued after:

The returned item has been received.

The item has been inspected.

The return request has been approved.

If the return does not meet the eligibility requirements, we may be unable to issue a refund, subject to applicable consumer protection laws.

Refund Processing Time

Approved refunds will be processed after the returned item has been received, inspected, and approved.

The refund will generally be issued to the original payment method. If an alternative refund method is necessary, our team will communicate the available options to the customer.

Please allow up to 14 business days for the refund to appear in your account after processing. The actual processing time may vary depending on your bank or payment service provider.

Missing or Delayed Refunds

If you have not received your refund after the stated processing period:

Check your bank account again.

Contact your bank or payment provider.

Contact Kowaj Jewellers for additional assistance.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery so we can review the issue promptly.

Please provide:

Order number

Description of the issue

Clear photographs showing the problem

Our team will review the information and work with you to provide an appropriate solution.

Business Information

Business Name: Kowaj Jewellers

Phone: +44 20 7729 2277

Business Hours: Monday – Friday
9:00 AM – 5:00 PM BST

Business Email: contact@kowajjewellers.online

Physical Mailing Address: 310 Bethnal Grn Rd, London E2 0AG, United Kingdom

Online Store Notice

Kowaj Jewellers operates exclusively as an online store.

We do not provide:

In-person shopping

Warehouse visits

Local pickup services

All orders, returns, and customer support requests are handled online.

For any return or refund questions, please contact our customer support team using the contact details provided above.
Our team will review the information and work with you to provide an appropriate solution.